Something isn't working
A payment came in but nothing happened
Why a Razorpay payment sometimes does not tag the contact or start anything.
Open this screen in the app ↗When a payment reaches Razorpay, Razorpay has to tell this platform about it. That message is the webhook. If the webhook was never added, payments still reach your bank — nothing here will know about them.
Check the webhook exists
- Open Integrations and choose Razorpay.
- If the card reads Setup in progress, the link was created here but never added inside Razorpay. That is the usual cause.
- Copy the link with Copy, add it in your Razorpay dashboard under Accounts & Settings → Webhooks, then come back and use Finish setup.
Expect the tag, not a sequence
A payment adds tags to the contact — payment-received, razorpay-payment, and one of higher-ticket or paid-299. It does not start a follow-up sequence, and it currently stops any sequence that contact is already in. If you want a paid-customer follow-up, add them by hand for now.
Check the amount tag
The amount tags are fixed and do not match every price. A payment of ₹499 is tagged paid-299, and a payment of exactly ₹500 gets no amount tag at all. If you are filtering on an amount tag and seeing nobody, this is likely why.