Something isn't working

My sequence is not sending

Work down this list in order. One of these is almost always the reason.

A sequence that looks correct can still send nothing, and the screen will not tell you why. Check these in order — they are listed by how often each one turns out to be the cause.

1. Is your sending address connected?

Nothing sends at all until this is done. Open Settings → Domains & Email and look at the Email sender tab. If the badge does not read Connected, that is your answer — no sequence, campaign or booking email can leave until it does.

2. Is the trigger one that actually fires?

Only two starting points enrol anyone today: New lead (someone submits one of your funnel forms) and Call booked (someone books through your booking page).

3. Has enough time passed?

Emails are not sent the instant a step falls due. A check runs every 15 minutes, so "send immediately" means within about a quarter of an hour, not the same second.

4. Is it the middle of the night?

Nothing sends between 10pm and 8am IST. An email that comes due overnight waits until after 8am. If you are testing late, this alone explains silence.

5. Is the sequence Active?

A sequence saved as a Draft holds its emails and sends none of them. Open it and check the status badge.

6. Is the contact still active?

Anyone who has unsubscribed, or whose status is not active, is skipped silently. Open the contact and check their status.

7. Do you have two "New lead" sequences?

If you have been through all seven and it still sends nothing, send us the sequence name and the email address you tested with.